Your agreement comes first
Every project and ongoing service can have different pricing, timing, and cancellation terms. Please refer to the documents approved for your specific work.
Policy Overview
What to expect when we work together.
We aim to make scope, billing, approvals, and payment responsibilities easy to understand before work begins.
This page is a general overview.
The proposal, statement of work, subscription terms, or signed agreement for your account controls the details of the relationship.
Estimates, Proposals & Scope
Your approved proposal, estimate, statement of work, or service agreement explains what is included and how the work is priced. Requests outside that scope may require a separate estimate or written approval before we move forward.
Invoices & Payment
Each invoice lists the amount due, payment terms, and any applicable deposit, milestone, or recurring charge. Please review invoices promptly and contact us before the due date when something needs clarification.
Recurring Services
Maintenance, hosting coordination, marketing, social media, and other recurring services continue according to the billing cycle and cancellation terms in your agreement. Third party platforms may also have separate charges and terms.
Changes, Delays & Client Materials
Project schedules depend on timely feedback, approvals, access, content, and other materials from the client. Major changes or delays may affect the timeline, estimate, or availability of reserved production time.
Cancellation & Termination
Notice requirements, completed work, nonrefundable payments, account access, and transfer responsibilities are handled according to the signed agreement for the service.
Questions or Disputes
Please contact SCMedia.us as soon as an invoice, charge, scope item, or payment status looks incorrect. We will review it with you and document any agreed change in writing.